Refund Policy

Refund window

You may request a refund within 14 calendar days after the purchase date. This policy applies to Cairn licenses purchased directly through the official Gumroad checkout.

This policy does not reduce any refund or cancellation right that applicable consumer law requires.

How to request a refund

Email support@p10q.com from the address used for the purchase. Include the Gumroad receipt number and a short reason for the request. Do not send the full license key.

You may also use Gumroad's receipt and purchase-support tools. p10q aims to acknowledge refund requests within two business days.

After approval

Approved refunds are returned through Gumroad to the original payment method. Bank and payment-network processing times vary. The Cairn license associated with a refunded, disputed, or charged-back purchase may stop validating.

Limits

p10q may deny duplicate or abusive refund requests, requests submitted after the 14-day window where the law does not require a refund, or requests for third-party costs such as model usage, AWS resources, agent subscriptions, or internet service.

Technical problems

If Cairn does not install, activate, or perform the advertised workflow, contact support. You may request a refund immediately; you do not need to wait for troubleshooting to finish before the 14-day window expires.